Please look below for the cancellation or refund policy that applies to you:
Recreation Program Refund Policy
Registrations are taken on a first come/first served basis, unless otherwise noted. Programs may be combined or canceled as necessary if the minimum enrollment is not met. Program information is subject to change. Payment is due in full at the time of registration. The City accepts cash, check, Visa, and Mastercard. (Phone and fax registrations must be paid by credit card). There is a $25 NSF fee. Withdrawals: Requests for withdrawals must be received as follows: 1) One-session programs: at least 1 business day prior to program date, 2) 2+ session programs: prior to the 2nd meeting date, 3) Sports leagues: prior to the posting of the game schedule. Refunds/credits will be pro-rated, and any costs incurred by the City or instructor will be deducted from refunds/credits. Credits will be applied to your account at Arroyo Vista and are good through the fiscal year. Refunds will be issued by check for check or cash payment and back to the credit card account for credit card payment. In addition to deductions stated above, a $10 processing fee is deducted from all refunds. Cancellations: Full refunds or credits will be issued for classes canceled by the City. Inclement Weather: Outdoor classes will not be held during rainy conditions. Make-up class dates will be scheduled for rain outs.
Camp Moorpark Refund Policy
Requests for transfers, credits, or refunds must be received by the Recreation office no later than 12:00 noon the prior business day. Transfers, credits, or refunds will not be issued if not received by this time.
TRANSFERS: You may transfer your child from one camp day to another if space is available. If there is a cost difference between the day registered and the day requested for the transfer, either the balance must be paid at the time of transfer, or a credit will be issued at the time of transfer. Transfers requested at least five (5) business days in advance will incur no additional fee. Transfers requested less than five (5) business days in advance will incur a $5 per child per day transfer fee, which must be paid at the time of the transfer.
CREDITS: If received at least five (5) business days in advance, 100% of your fees will be applied to your Recreation account and may be used toward any program we offer for one fiscal year (ending on June 30, 2019). If received less than five (5) business days in advance, a $5 per child per day cancellation fee will be deducted from the credit.
REFUNDS: If received at least five (5) business days in advance, a $5 per child per day cancellation fee will be deducted for all refunds. If received less than five (5) business days in advance, a $10 per child per day cancellation fee will be deducted from the refund. In addition to cancellation fees, a $10 refund processing fee is deducted per refund transaction. Refunds will be issued via check (if paid by check or cash) or as a refund to your credit card account (if paid by credit card).
SICK DAYS OR ABSENCES: Refunds, credits, or transfers for sick days and other absences are not available.
Park Rental Cancellations and Fee Refund Policy
Rental fee refunds for Park Rental cancellations are subject to the fees described below and the fee amounts as specified in the City Council’s Resolution Establishing Park Rental Fees, Deposits, and Additional Charges. Refunds will not be issued for permits with rental fees of $25 or less. The permit application fee is non‐refundable, except for cancellations due to inclement weather or conditions which make the facility unusable, and described below.
a. For cancellations received thirty (30) calendar days or more in advance of the Rental date, the City will refund all
fees paid (except non-refundable fees) less a processing fee established by City Council Resolution. Renter may also elect to reschedule the canceled Rental, or receive a full credit, which may be applied to a future Rental date. Said credit must be used within one (1) year of the cancellation.
b. For cancellations received between twenty-nine (29) and five (5) calendar days prior to the Rental date, the City will refund all fees paid less any costs incurred by the City, a processing fee, and a cancellation fee established by City Council Resolution. Renter may also elect to reschedule the canceled Rental, or receive a full credit, which may be applied to a future Rental date. Said credit must be used within one (1) year of the cancellation.
c. For cancellations received less than five (5) calendar days prior to the Rental date, the City will refund the security deposit, only, less any costs incurred by the City. If a security deposit was not paid, no fees will be refunded. Renter will not have the option to reschedule the canceled Rental.
d. For cancellations due to inclement weather (temperatures below 45°F or above 95°F, active precipitation, winds in excess of thirty (30) miles-per-hour, or heavy fog), a National Weather Service forecast twenty-four hours prior to the rental date of 50% or greater chance of inclement weather in Moorpark during the rental hours, or conditions which make the park facility unusable (as determined by the Director), Renter is entitled to a full refund. Renter may also elect to reschedule the canceled Rental.
Facility Rental Cancellations and Fee Refund Policy
Rental cancellations are subject to the following:
a. For cancellations received ninety (90) days or more in advance of the Rental date, the City will refund all fees paid (except no-refundable fees) less a $25 processing fee.
b. For cancellations received between eighty-nine (89) and fifteen (15) days prior to the Rental date, the City will refund all fees paid (except non-refundable fees) less any costs incurred by the City, plus a $100 cancellation fee and a $25 processing fee.
c. For cancellations received less than fifteen (15) days prior to the Rental date, the City will refund the security deposit only, less any costs incurred by the City plus $25 processing fee.