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Beginning January 11, 2021, City Facilities will be fully closed due to the COVID-19 Pandemic as City staff switches to remote working. Please visit our Virtual Counter or call us at (805) 517-6200 to obtain City services.
Below is an open letter from City Manager Troy Brown explaining the switch to remote working.
January 8, 2011
RE: CLOSURE OF CITY FACILITIES DUE TO THE COVID-19 PANDEMIC AS CITY STAFF SWITCHES TO REMOTE WORKING BEGINNING JANUARY 11
As Moorpark’s City Manager, I am responsible for the City’s operations and City staff. I am honored to lead a team that is as dedicated, as hard-working, and as productive as any government agency anywhere. While we often rightfully laud our public safety professionals for the work that they do on the front lines, I would be remiss if we did not also recognize the other unsung heroes of our City government – those who rush to fill in a pothole or fix a streetlight, those who are talking to our businesses day and night to get them assistance they need to survive (be sure to view and subscribe to our M-Powered Economic Development E-mails at www.moorparkca.gov/MPowered), and dozens of others who have been working tirelessly throughout the pandemic to continue to provide services to our Moorpark community.
In short, I am proud to be part of this City family. But like many families during this COVID-19 pandemic, we are a family in crisis. Despite all of our safeguards, with nearly 10,000 Ventura County residents testing positive for COVID-19 in the past week alone, it was only a matter of time before our own family was afflicted. The City’s workforce is a small one, with just over 50 full-time employees. So, at a time that we have six employees currently afflicted with COVID-19, we are forced to reassess our abilities to provide services at the levels we are accustomed to providing.
Like many businesses, City Hall has been through multiple rounds of closing, re-opening, closing, and re-opening as COVID-19 infections have ebbed and flowed over the past ten months. Throughout, we have been able to maintain service levels because City staff was inside working even when the buildings weren’t open to the public.
However, to ensure the safety of our City staff and to sustain our ability to provide services at all, the City is switching to a remote workforce business model beginning Monday, January 11. By isolating staff, we can prevent the spread of person-to-person transmission of COVID-19 within our facilities. However, this also means we cannot provide as many services and with the efficiency we are used to providing.
So what exactly does this mean for our customers? First off, emergency and essential services will still operate: police, fire, facilities management, homebound meal assistance, and COVID-19 compliance. If you call City Hall (805-517-6200) during business hours, we will answer our phones. But between remote working and extended staff absences due to COVID-19, many services are going to take longer than usual, such as business registrations, permitting, and other services that involve mail/courier services and documents physically located at City Hall. We pride ourselves on our responsiveness to resident and business inquiries. In the coming weeks, however, requests and inquiries that are typically responded to or resolved immediately or in minutes may now take longer than normal. I encourage people to visit our Virtual Counter (www.moorparkca.gov/VirtualCounter) to learn how to obtain services on-line or call us for assistance by phone.
The City strives to help people and provide service to the public in a timely manner; it is our mission. However, given the current state of the pandemic, we cannot risk losing staff members to COVID-19 and risk our ability to impact the health and safety of our front line workers to a point where we struggle to provide services at all.
I ask that the Moorpark community please be patient with us in the coming weeks and months as we make our way through the reality of the pandemic. Like everyone, we want to get back to normal as quickly as possible. Please join us in acting responsibly through the rest of the pandemic so we can again do what we do best: people helping people. Please be well.
Troy BrownCity Manager