Cancellation and Withdrawal Policies and Definitions:

Credit or Refund Policies applied to all programs: Refunds/credits will be pro-rated, and any costs incurred by the City and applicable cancellation fees will be deducted from refunds/credits. 

Credits: Credits will be applied to your Arroyo Vista account (fees must be used prior to the end of the fiscal year on May 31^st, except for credits from rentals which are good for one calendar year from cancellation date).  

Refunds: Refunds will be issued back to the credit card account if original payment was made via credit card, and checks will be issued for payments made via check or cash.  A refund processing fee is deducted from all refunds, as specified below.     

Transfers: Transfer refers to moving a registration from one activity to another. 

Cancellations by the City: Full refunds or credits will be issued for cancellations by the City. 

Please see below for the cancellation/withdrawal policies specific 
 to each program or rental.

Recreation Class Refund Policy:

Requests for withdrawals must be received as follows: 
 1.) One-session programs: at least 1 business day prior to program date 
2.) 2+ session programs: prior to the 2^nd class meeting date 

Refund Processing Fee: $15 per transaction

Inclement Weather/ Make-Up Dates: In the event of rain-outs (outdoor classes only) or instructor absences, a make-up date will be scheduled for missed classes. Refunds/credits are not available if a participant cannot attend the make-up date.

Camp Moorpark Refund Policy:

Requests for transfers, credits, or refunds must be received by the Recreation office no later than 5:00 p.m. the prior business day.  Transfers, credits, or refunds will not be issued if not received by this time.  Click here to view the Camp credit/refund options and applicable cancellation and refund processing fees. SICK DAY CREDITS:  A credit may be issued if your child is exhibiting cold or flu symptoms. The office must be notified by 8:30 a.m. on the date of absence to receive the credit. For full-week enrollments, a prorated credit will be issued beginning with the 2^nd day of absence. A maximum of five (5) sick day credits can be issued during the camp year (Summer - Spring). 

To report a sick day absence, email avrc@moorparkca.gov with the subject line SICK DAY ABSENCE. In the email, include your name and your child’s name. You will receive a confirmation email when the sick day credit is issued. Field Trip fees are not eligible for Sick Day Credits unless the space can be filled from a wait list. Note: Sick day credits are NONREFUNDABLE and will expire at the end of the camp year if unused (May 31^st).

Refunds, Credits, or Transfers for other absences are not available. An exception to this policy may be made only if there is a significant tragedy and the child is absent because: 1) the child has been admitted to a hospital for a serious or life threatening injury; 2) the family has suffered a catastrophe such as losing their home due to a fire or natural disaster; 3) an immediate family member has been admitted to a hospital with a serious or life threatening illness/injury; or 4) of the death of a close family member or friend.

Refund Processing Fee: $15 per transaction

Cancellation Fee: Varies, according to chart above.

Moorpark Little Learners Academy Withdrawal and Refund Policy:

Parents must provide notice of their intent to withdraw a child from the program prior to paying tuition for the following month. If the child’s last day is prior to the end of a school month, tuition may be prorated on a weekly basis. 

Refunds, credits, or transfers are not available for this program.

Sports League Cancellations (Youth Basketball League & Adult Sports Leagues):

Youth Basketball League - Requests for withdrawal must be received by the Recreation office prior to the second team meeting (both practices and games count as meetings). A jersey fee may be deducted if jerseys have been ordered at the time of cancellation.

Refund Processing Fee: $15 per transaction

Adult Sports Leagues - Requests for withdrawal must be received by the Recreation office prior to the posting of the League’s game schedules.

Refund Processing Fee: $15 per transaction 

Ticketed Events:

All event tickets are non-refundable (Easter Egg Hunt, 3^rd of July Fireworks Extravaganza, and Haunted High Street carnival).

Registered Events:

The timeframe for requests to withdraw, as well as any applicable cancellation fees, will be noted on the event webpage and payment receipt. These events include: Cinco de Mile Fun Run, Summer Camp Out, and Breakfast with Santa.

Refund Processing Fee: $15 per transaction 

Cancellations Policy for Park and Facility Rentals:

Rental fee refunds for Park Rental cancellations are subject to the fees described below and the fee amounts as specified in the City Council’s Resolution Establishing Park Rental Fees, Deposits, and Additional Charges.  Refunds will not be issued for permits with rental fees of $25 or less. The permit application fee(s) and change fees are non‐refundable, except for cancellations due to inclement weather or conditions which make the facility unusable, as described below.

Refund Processing Fee: $16 per transaction

Cancellation Fee: 50% of rental fees

Non-Refundable Fees include any application fees (including late application fees) or change fees paid. 

Cancellations Policy for Outdoor Rentals with less than 2,000 Attendees: 

a.  For cancellations received thirty (30) calendar days or more in advance of the Rental date, the City will refund all fees paid (except non-refundable fees), less a refund processing fee.  Renter may also elect to reschedule the canceled Rental or receive a full credit (less any non-refundable fees), which may be applied to a future Rental date. Said credit must be used within one (1) year of the cancellation.

b.  For cancellations received between twenty-nine (29) and five (5) calendar days prior to the Rental date, the City will refund all fees paid less any costs incurred by the City, a refund processing fee, and a cancellation fee established by City Council Resolution.  Renter may also elect to reschedule the canceled Rental, or receive a full credit, which may be applied to a future Rental date. Said credit must be used within one (1) year of the cancellation.

c.  For cancellations received less than five (5) calendar days prior to the Rental date, the City will refund the security deposit only, less any costs incurred by the City. If a security deposit was not paid, no fees will be refunded. Rescheduling of the cancelled rental may only be considered with extenuating circumstances approved at the discretion of the Parks and Recreation Director.

d.  For cancellations due to inclement weather (temperatures below 45°F or above 95°F, active precipitation, winds in excess of thirty (30) miles-per-hour, or heavy fog), a National Weather Service forecast twenty-four hours prior to the rental date of 50% or greater chance of inclement weather in Moorpark during the rental hours, or conditions which make the park facility unusable (as determined by the Director), Renter is entitled to a full refund. Renter may also elect to reschedule the canceled Rental.

Cancellations Policy for Indoor Facility Rentals, Tournaments, and Rentals with 2,000+ Attendees: 

Rental cancellations are subject to the following: 

a.  For cancellations received sixty (60) calendar days or more in advance of the Rental date, the City will refund all fees paid, less any costs incurred by the City including staff costs, plus a refund processing fee.  Renter may also elect to reschedule the cancelled Rental or receive a full credit (less any non-refundable fees and costs incurred by the City), which may be applied to a future rental.  Said credit must be used within one (1) year of the cancellation.

b.  For cancellations received between fifty-nine (59) and fifteen (15) calendar days prior to the Rental date, the City will refund all fees paid (except non-refundable fees), less any costs incurred by the City, including staff costs, a cancellation fee, and a refund processing fee. Renter may also elect to reschedule the cancelled Rental or receive a full credit (less any non-refundable fees and costs incurred by the City), which may be applied to a future rental.  Said credit must be used within one (1) year of the cancellation.   

c. For cancellations received less than fifteen (15) days prior to the Rental date, the City will refund the security deposit only, less any costs incurred by the City, including staff costs, plus a refund processing fee.

d. For cancellations of outdoor facilities (for tournaments and events with 2,000+ attendees) due to inclement weather, (temperatures below 45°F or above 95°F, active precipitation, winds in excess of thirty (30) miles-per-hour, or heavy fog), a National Weather Service forecast twenty-four hours prior to the rental date of 50% or greater chance of inclement weather in Moorpark during the rental hours, or conditions which make the park facility unusable (as determined by the Director), Renter is entitled to a full refund. Renter may also elect to reschedule the canceled Rental.

Please register in advance! Classes may fill, or may cancel if minimum enrollment is not met prior to the start date.  Registrations are taken on a first come/first served basis, unless otherwise noted. Programs may be combined or canceled as necessary if the minimum enrollment is not met. Program information is subject to change. Payment is due in full at the time of registration. The City accepts cash, check, and credit card.  Please note, there is a $35 NSF fee for all returned checks.   

There are several options to register for a class:

ONLINE: Visit www.moorparkca.gov/recreg for online registration. Search for activities by code, keyword, age, or category. You can then register and pay by credit card. Don’t forget to print your enrollment receipt. If the program you want is not listed online, please call us at (805) 517-6305 to check the status of the class.  

BY PHONE: Call us at (805) 517-6305. Registrations are accepted during office hours. Have your registration information and credit card ready. Please do not leave your credit card number on the voicemail system. 

IN PERSON: Walk-in registrations are accepted at the Arroyo Vista Recreation Center from 8:30 a.m. to 6:00 p.m., Monday through Friday (closed weekends and major holidays). 

Class Location Acronyms: AVRC = Arroyo Vista Recreation Center,  AVCP = Arroyo Vista Community Park 

Recreation Program Accommodations: Reasonable accommodations will be provided to participants on a case-by-case basis. If you need a special accommodation, please notify Recreation Division staff at least two weeks prior to your program start date. 

Visit www.moorparkca.gov/camp for Camp Packet, Enrollment Forms, and more information.

Camp Moorpark offers flexible registration. Parents can enroll children for full weeks or single days. Enrollments are confirmed only when full payment is received; children will only be enrolled in days for which payment is made. Specific rates and policies for transfers, cancellations, and credits are outlined in the Camp Packet.

To register for Camp, complete and sign the Annual Camp Enrollment Form. Submit the completed form, along with the nonrefundable annual registration fee in person to the Arroyo Vista Recreation Center (4550 Tierra Rejada Road), or mail to: Camp Moorpark Registration, 4550 Tierra Rejada Road, Moorpark, CA 93021. Once the annual registration fee has been paid and the Annual Camp Enrollment Form completed, camp days can be added online, in person, or over the phone. Please note that late and drop-in enrollments are subject to availability.

Specific registration schedules will be posted at www.moorparkca.gov/youthsports and in the quarterly Recreation Guide. 

Coaches' Kids: Children of coaches receive priority enrollment and a discount off registration.  Coaches must have completed fingerprinting and paperwork one week prior to seasonal evaluations. A mandatory coaches meeting is held each season. 

Other players: Registration & evaluations are held each season, as noted at www.moorparkca.gov/youthsports and in the Recreation Guide.  Please note the seasonal registration schedules listed.

Player Evaluations:  Once registered (or placed on the waitlist if division is full), players should attend evaluations at the AVRC Gym on the date and time listed at www.moorparkca.gov/youthsports and in the quarterly Recreation Guide.  All players, new and returning, must attend evaluations.  Players unable to attend due to illness or other emergency will be randomly assigned to a team.

Visit www.moorparkca.gov/reservations for additional information, reservation rates, and applications (must be submitted in person at Arroyo Vista Recreation Center).

A park rental permit is required for:

• Exclusive use of a facility
• Groups of 25 or more
• Recurring organized sports
• Business use / fee-based activities
• Use of attractions, vendors, performers, and equipment 
• Food trucks or caterers
• Amplified sound 

Park and facility reservation applications are available at www.moorparkca.gov/reservations or at the Arroyo Vista Recreation Center (4550 Tierra Rejada Road). 

Rental applications must be submitted in person at the Arroyo Vista Recreation Center.  In addition to your completed application, please bring photo ID (renters must be at least 21 years of age), and a form of payment (cash, check, or card). 

Park reservation applications are due no less than 10 days in advance of the rental date, and facility reservation applications are due no less than 30 business days in advance of the rental date. 

Once the fees are paid and the permit is approved, your permit will be emailed to you.

View the Rental Entertainment Guidelines.

The Arroyo Vista Recreation Center is located at 4550 Tierra Rejada Road in Moorpark. Our main building is located in parking lot A. The cross-street is Countrywood Drive. 

Driving directions:

From the San Fernando Valley and Simi Valley: Take the 118 Freeway West to Moorpark: Exit Los Angeles Avenue. Turn RIGHT (west) onto Los Angeles Avenue. Stay on Los Angeles Avenue until you reach Tierra Rejada Road. Turn LEFT onto Tierra Rejada Rd. Turn LEFT at Countrywood. Follow the access road to the bottom of the hill. 

From Thousand Oaks and Calabasas: Take the 101 to the 23 Freeway North to Moorpark: Exit Tierra Rejada Road. Turn LEFT and go into Moorpark. Turn RIGHT at Countrywood Road. Follow the access road to the bottom of the hill. From Camarillo, Ventura, and Oxnard: Take Highway 118 East to Moorpark: When you reach Moorpark, turn RIGHT at Tierra Rejada Road. Turn LEFT at Countrywood. Follow the access road to the bottom of the hill. 

From Fillmore and Santa Clarita Take Highway 126 to Highway 23 South to Moorpark: The 23 South will become Moorpark Avenue. Stay on Moorpark Avenue to Los Angeles Avenue. Turn RIGHT onto Los Angeles Avenue. Turn LEFT onto Tierra Rejada Rd. Turn LEFT at Countrywood. Follow the access road to the bottom of the hill. 

Please note that Google Maps may direct you to the back of the park!