What is the City’s refund policy for recreation programs?
Registrations are taken on a first come/first served basis, unless otherwise noted. Programs may be combined or canceled as necessary if the minimum enrollment is not met. Program information is subject to change. Payment is due in full at the time of registration. The City accepts cash, check, Visa, and Mastercard. (Phone and fax registrations must be paid by credit card). There is a $25 NSF fee.

Withdrawals: Requests for withdrawals must be received as follows: 1) One-session programs: at least 1 business day prior to program date, 2) 2+ session programs: prior to the 2nd meeting date, 3) Sports leagues: prior to the posting of the game schedule. Refunds/credits will be pro-rated, and any costs incurred by the City or instructor will be deducted from refunds/credits. Credits will be applied to your account at Arroyo Vista and are good through the fiscal year. Refunds will be issued by check for check or cash payment and back to the credit card account for credit card payment. In addition to deductions stated above, a $10 processing fee is deducted from all refunds.

Cancellations: Full refunds or credits will be issued for classes canceled by the City.

Inclement Weather: Outdoor classes will not be held during rainy conditions. Make-up class dates will be scheduled for rain outs.

Show All Answers

1. How do I sign up for a recreation class?
2. How do I sign up for Camp Moorpark?
3. How do I sign up for the Youth Basketball League?
4. When do I need a park rental permit?
5. How do I get a park rental permit?
6. What is the City’s refund policy for recreation programs?
7. How do I get to the Arroyo Vista Recreation Center?
8. What are my Park Rental Entertainment Options?